Your First Win was the start. This keeps the wins coming.
The Operations Partner is a monthly retainer that keeps the wins coming: every month we build one new automation or improve an existing one, keep everything we've built monitored and running, sit down with you on a review call, and give your team a direct channel when they're stuck. Month-to-month, no lock-in — you keep it exactly as long as it's paying for itself.
No pressure, no pitch — a real person, usually same business day. Prefer a scheduled chat? Book a free discovery call →
Starts within a week of your kick-off call — the first month's build lands inside that month. · From A$2,490/month, ex GST · month-to-month, no lock-in, cancel anytime.
The problem this solves
A First Win proves what's possible — then the momentum stalls. The tool runs, but nobody's watching it, the next draining task never gets tackled, and your team has questions with no one to ask. One-off builds don't compound on their own; someone has to keep building, keep maintaining, and keep listening.
Who it's for: Australian organisations of roughly 10–50 staff — businesses and not-for-profits — who've had their First Win (or a quick-win or two) and want the improvements to keep coming without hiring for it.
Pick your pace. Change it, or stop, any month.
The steady cadence — one meaningful improvement a month, with everything already built kept healthy.
- One new automation or tool improvement each month
- Monitoring and upkeep of everything we've built
- Monthly review call
- Support channel for your team
For teams with a longer list — double the build pace, plus training and priority response.
- Two builds or improvements each month
- Everything in Partner — monitoring, upkeep, review call, support channel
- Quarterly deep-dive on where the operation is leaking time
- Priority response when something needs attention
- Team training sessions so your people get more capable, not more dependent
All prices are ex GST. Month-to-month — no lock-in, cancel anytime, and everything we've built stays yours.
How it works, step by step
Review
Each month starts with a short call: what saved time, what didn't, and what's the next most draining task worth taking off.
Build
We build the month's automation or improvement — scoped tight, tested, and handed to your team with a person still signing off anything that matters.
Keep it running
Everything we've ever built for you stays monitored and maintained. If something breaks, we usually know before you do.
Support the team
Your team gets a direct channel — quick answers, small fixes, no ticket queue. No one replaced, everyone backed up.
- One new automation or tool improvement built every month (two on Partner Plus)
- Monitoring and upkeep of everything we've built for you — we watch it so you don't have to
- A monthly review call — what landed, what's next, what's not worth doing
- A support channel your whole team can use when something's unclear or breaks
- A running plain-English record of what's been built and how to use it
One good tool changes a week. A steady cadence of them changes how the whole place runs. The Operations Partner is for teams who’ve felt a First Win land and thought: what else could go?
Here’s the honest maths. Most Partner clients recover the retainer in saved hours within the first month — that’s typical, not a guarantee, and the monthly review call is where we check it’s still true for you. If the numbers stop stacking up, we’ll be the first to say so. Month-to-month means we have to earn our keep every single month — that’s the point.
If you haven’t worked with us yet, start with a First Win — it’s the low-risk way to see how we work before committing to a monthly anything.
Am I locked in?
No. It's month-to-month — cancel anytime and everything we've built stays yours. We'd rather earn next month than contract it.
How is this different from the operational partnership?
The Operations Partner is a productised retainer: a set monthly cadence of builds, upkeep, a review call and team support, at a published price. The deeper operational partnership is a bespoke engagement where we embed in the business itself. Most teams are well served by this one — and it's the natural next step after a First Win.
What if a month's build turns out bigger than expected?
We tell you before we start, not after. Either we scope it to fit the month, split it across two, or quote it separately — your call, in plain English, up front.
Does the retainer actually pay for itself?
That's the test we hold it to. Most Partner clients recover the retainer in saved hours within the first month — typical, not guaranteed — and the monthly review call exists partly so we can both see whether it's still true. If it stops paying for itself, we'll say so.
Will this replace anyone on my team?
No. Every build takes repetitive work off someone's plate so they can do the work only people should — and a real person stays in the loop on anything with consequences.
Plain-English reads before you decide
The questions to ask before you let AI near your customers
Responsible AI · Small business 15 June 2026AI for a one-person business — a sole trader’s honest starting point
Small business · Responsible AI 1 June 2026How to choose an AI tool without falling for the hype
Responsible AI · Small business
Ready to talk about Operations Partner?
Message us on WhatsApp, or book a no-pressure discovery call. A real person, plain English — we’ll tell you honestly whether the retainer would pay for itself for your team, and which tier fits. Month-to-month, no lock-in, prices ex GST.
Prefer to message? Message a real person on WhatsApp →
“Aaron walked our non-techy staff through it so we can manage it ourselves.” — Jessica Hill, Interplast Australia & NZ