Trust & data
How we handle your data.
If we're going to touch your systems, you deserve plain answers first: where your data lives, what AI sees, who signs off, and what happens if we ever part ways. Here they are.
The short version
- Kept in Australia, if you need it. Tools we build or configure for you can be set up to store data on Australian servers only.
- Never used to train AI models. Your data does the job it’s there for — and nothing else. We never use it to train AI models.
- A person signs off. Anything that matters gets a human sign-off. AI never gets the last word.
- Yours to keep. No lock-in at any step. You own the tools and the record of how it all works.
- Handled under Australian law. We comply with the Australian Privacy Principles, and every engagement includes a confidentiality clause.
Where your data lives
For client projects — the tools we build or configure for you — data residency is matched to your requirements. If you need your data kept onshore and never used to train an AI model, we set it up that way from the start, hosted on our own Australian-based network.
This website is a separate thing
One honest distinction: the paragraph above is about your project's data. This website's own contact and free-tool data — the details you leave when you request a human review or send an enquiry — is handled as set out in our Privacy Policy: stored with Cloudflare on their global network, used only for your enquiry, and deleted within 12 months if we don't end up working together. You can ask us to delete it sooner at any time.
Does AI train on your data? No.
When AI is part of a tool we build for you, your data is used to do the job in front of it — drafting the reply, sorting the enquiry, pulling the report — and nothing else. We never use your data to train AI models, and we're transparent about every tool we use: ask us what's in your stack and we'll walk you through it in plain English.
We're model-agnostic: we build with whatever fits your project best, usually the latest models from providers like Anthropic (Claude) or Google (Gemini). Depending on the project, we either run them in our own account, where training on your data is switched off, or set them up under your own account so they sit entirely under your control. And where everything needs to stay in-house, we can build a locally-hosted, closed-loop system, so nothing leaves your environment at all.
A person signs off on anything that matters
You stay in control. AI does the first pass; your people decide. A person signs off on anything that matters — AI never gets the last word. That's how every tool we build is designed, because we bring AI in to help your people, not replace them.
In practice, anything that leaves the business or touches a customer — outbound emails, invoices, bookings, client-facing decisions — gets a person's eyes before it goes.
Who can touch your data
We work to least privilege: we ask only for the minimum access a task needs, nothing more, and we hand it back when the work's done. If a job doesn't need your customer records, we don't ask for them. And every engagement includes a confidentiality clause, in writing.
If we part ways, you keep everything
There's no lock-in at any step. What we build for you is yours — the tools, and the plain-English record of how it all works. Simpler builds are a one-off you own outright; ongoing work is month-to-month and you can stop any time. The goal from day one is a team that's more capable, not dependent on us.
When we part ways: we hand over the credentials and the source, export your data in a standard format, delete our own working copies within 30 days, and leave you a plain-English runbook so your team can keep everything running.
Got specific compliance requirements?
We comply with the Australian Privacy Principles. If your funders, board or regulator have specific requirements — NDIS, legal, health, anything — tell us early and we'll make sure everything is set up to meet them before anything goes live. Message us on WhatsApp and ask anything — a real person, plain English, no pitch.
Ask us the awkward data questions. Please.
How we handle data, what your board will want to know, what happens if you cancel — message us and ask. A real person will answer in plain English.
A real person reads every message — usually back within a few hours on a business day. No bots, no pitch, no obligation.
Time to turn the page
Comfortable with the answers? Let's talk.
Book a no-pressure discovery call — a real person, plain English. We'll tell you honestly whether AI can help, where it can't, and exactly how your data would be handled along the way.
Prefer to message? Message a real person on WhatsApp →
“Aaron walked our non-techy staff through it so we can manage it ourselves.” — Jessica Hill, Interplast Australia & NZ