We come in, sort it properly, and hand you a business that runs better than we found it.
A business that runs better than we found it — leaks closed, custom tools doing the repetitive work, and your team more capable, not dependent on us.
No pressure, no pitch — a real person, usually same business day. Prefer a scheduled chat? Book a free discovery call →
Scoped per engagement — typically two to four months, with our presence reducing as your team takes over. · Typically A$15K–40K (ex GST) over 2–4 months, built on a day rate — scoped per engagement after a discovery call, no lock-in. Some clients bring us on-site; others run mostly remote with visits.
The problem this solves
You're past a quick fix. The whole operation is held together by stretched people, spreadsheets and memory — and you want one experienced person to come in, get their hands dirty, and sort it properly, leaving the systems and the know-how behind.
Who it's for: Owners of established small businesses and not-for-profits — venues, clinics, trades, services — who'd rather bring in one trusted operator than a faceless agency.
ProofSee it in action: the live-music venue we helped roughly double its trade — and hand back the better part of a working day a week to its team.
Not hours. Not a tool you're left to run. We build it and hand it back.
sells you hours — and when they stop, the work stops. The engagement is built to continue.
sells you a tool — and now running it, wiring it into how you actually work, and getting your team to trust it is your problem.
We learn your business, build the tools to fit it, get them running, and hand them back — then leave. You keep the capability, not the dependency. (AI does the heavy lifting on the build; a real person runs the room.)
How it works, step by step
We come in and learn
On-site discovery — how the business really runs, where it leaks, and what the team actually needs.
We build and stabilise
Plug the worst leaks, build the custom tools, and put systems where guesswork used to be.
We hand it back
Train your people, reduce our presence on purpose, and leave you running it yourself — stronger.
- An on-site discovery — we learn your business properly, in person, not from a form
- A leak-by-leak plan: where your time and money are actually going, and what to fix first
- Custom tools built for the gaps your software leaves — with AI doing the heavy lifting, so it's affordable
- Hands-on implementation: we do the unglamorous work, not just hand you a slide deck
- Your team trained to run all of it without us
- A deliberate handover — our presence reduces on purpose, so you end up more capable
Most of what we do is scoped, fixed-price quick-wins — one draining job, taken off your plate. The Turnaround is for when the whole operation needs a hand. It’s our done-with-you, not dumped-on-you model at full depth: built with you on the ground — not done for you and billed forever, not a tool left for you to run — then handed back.
This is the engagement behind our flagship story: a stretched team running on spreadsheets and guesswork, and one person who came in, learned the business properly, built the tools to close the gaps, chased the money that was quietly leaking, and handed back a business that runs itself. Trade roughly doubled. Nobody was replaced.
It works because of two things most agencies can’t combine: deep, cross-industry experience — the judgement to see what’s actually wrong — and AI as the workhorse for building custom tools, which is what brings the cost of bespoke software down to something a small business can justify. AI builds the tools; a real person runs the room.
What “on the ground” actually means
It’s the unglamorous graft no agency deck and no software signup will ever do. On the flagship engagement, that meant:
- printing every unpaid tab the team was too stretched to chase, and sitting with the owner until each one was followed up and paid;
- running live events with no consultant on-site — on purpose — to prove the systems held without us;
- coaching a bar manager from second-guessing every call to making his own.
You don’t get a faceless team and a thick invoice. You get one trusted operator, on the ground, accountable, who actually learns your business.
This isn’t for everyone — on purpose
We take on just one or two of these at a time, so we’re honest about fit. If you just need one job taken off your plate, start with a First Win — this isn’t that. The Turnaround is for when the whole operation is held together by stretched people and spreadsheets, and you want someone to come in and sort it properly.
Not sure it’s the whole operation yet? Start with a bounded, fixed-price Operational Map — an honest look under the bonnet first. Curious how the ongoing relationship works once we’re in? That’s what an operational partner does.
Do you actually come on-site?
Yes — for this kind of work, being in the room matters. We learn the business properly and do the hands-on work, then shift to remote support as your team takes over. The on-site/remote mix is set to suit you.
How is this different from your fixed-price Solutions?
The Solutions are scoped quick-wins — one job, one price. The Turnaround is the deep end: we take on the whole operation, find every leak, and build what's needed. Many clients start with a First Win and step up to this once they've seen how we work.
What does it cost?
Most Turnarounds land between A$15K and A$40K (ex GST) over two to four months, built on a day rate — scoped to your business after a discovery call, no lock-in. We'll be honest up front about whether it's worth it for you.
Plain-English reads before you decide
The questions to ask before you let AI near your customers
Responsible AI · Small business 15 June 2026AI for a one-person business — a sole trader’s honest starting point
Small business · Responsible AI 1 June 2026How to choose an AI tool without falling for the hype
Responsible AI · Small business
Ready to scope your The Turnaround?
Message us on WhatsApp, or book a no-pressure discovery call. A real person, plain English — we’ll tell you honestly whether AI can help, and where it can’t. We’ll give you a clear day rate, agreed up front — no hourly surprises.
Prefer to message? Message a real person on WhatsApp →
“Aaron walked our non-techy staff through it so we can manage it ourselves.” — Jessica Hill, Interplast Australia & NZ